support@helpuclaim.com

Thank you for visiting Help U Claim. We would love to hear from you, whatever your query, please use the list below to find the best way of contacting us

If you need help and would like to contact us please call our friendly, dedicated staff who are always available to help and answer your enquiries.

Telephone:
0800 118 5855

Email:
support@helpuclaim.com

Address:
Help U Claim Limited St James Court, Brown Street, Manchester M2 1DH



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Complaints Procedure

Help U Claim are authorised and regulated by the Ministry of Justice (MOJ). In most cases a complaint can be dealt with within 24 hours, if not, the complaint will be subject to the below procedures:

• It is the aim of Help U Claim to resolve any complaint fairly and quickly
• A complaint may be received in writing.
• A complaint received by any means will be acknowledged in writing to the complainant within 5 business days of receipt.
• The details of each individual complaint will be recorded in a Complaints Log.
• Help U Claim will within four weeks of receiving the complaint send the complainant either a final response or a holding response.
• Help U Claim will within eight weeks send the complainant a final response.
• The final response will include details of how the complainant may refer the complaint to the Claims Management Regulator if he is dissatisfied.
• All records of complaints will be retained for at least 3 years.